Step-by-step Guide of Admissions & Insurance Process

What to expect from Hospital to Home

Here are some typical steps: 

1. A physician determines the home care services needed for a safe care plan.

2. A hospital care manager or clinical staff works with the physician and advises the family about home care provider options.

3. National Pharmacy is contacted to help you through the admissions process. This includes getting insurance information and a thorough evaluation of your history and needs for the home.

4. Our Intake Pharmacists, Clinical Education Specialists, and Billing specialists are assigned to your case to determine coverage and patient out of pocket responsibility.

5. Our clinicians make arrangements with the patient or caregiver for the training of home equipment and therapy, delivery, and set-up.

6. In-hospital training will be done with the family to ensure familiarity and comfort with all equipment and therapies.

7. The patient is discharged from the hospital to his or her home.

8. Communication is ongoing between National Pharmacy and the family, physician, and other health care partners to help the patient adapt properly. Our team members communicate regularly to asses progress and re-order supplies.